The 2018 NACUBO Student Financial Services (SFS) Benchmarking Study provides data on student accounts and loan receivables, student payments, credit balance refunds, third-party payments, staffing, and expenditures for student financial service operations in fiscal year 2017 (July 1, 2016, to June 30, 2017, at most institutions). The results are based on survey responses from 377 public and private nonprofit colleges and universities that were members of NACUBO as of March 2018.
Participating institutions received a complimentary copy. Contact firstname.lastname@example.org with questions.
New infographics highlight recent trends in student payment methods, credit balance refunds, and student financial services staffing.
This report is supported by Campus Logic